Career Opportunity
Systems Technician II
Bloomington, IL
Position Description
Salary: $40k – $50k yr.
About the Role
We’re looking for a skilled Level 2 IT Technician to join our MSP team. You’ll handle escalated support tickets, troubleshoot complex technical issues, and provide outstanding service across multiple client environments. This role suits someone experienced in IT support who enjoys variety, multitasking, and solving problems fast.
Key Responsibilities
Handle escalated issues from Level 1 technicians and manage tickets through to resolution.
Troubleshoot and support workstation operating systems, networking, and remote access.
Administer Active Directory, Group Policy, and user accounts.
Use RMM/PSA tools (ConnectWise, Datto, Atera, Kaseya Tools, etc.) for monitoring and support.
Communicate clearly with clients and document work accurately.
Assist with various service automation, workstation deployment, network setup, M365 user and security setup, and onboarding/offboarding.
Position Requirements
2–4 years of IT support experience (MSP preferred).
Strong knowledge of Windows environments, Microsoft 365, and networking basics (DNS, DHCP, VPN).
Experience using remote support and ticketing systems.
Excellent troubleshooting, documentation, and customer service skills.
Bonus Skills:
PowerShell scripting, Intune/Azure AD experience.
Knowledge of firewalls, VLANs, or backup solutions.
Relevant certifications (CompTIA, Microsoft, CCNA, ITIL).
Position Benefits
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
What We Offer
Competitive pay and benefits
Ongoing training and certification support
Opportunities for career growth within a fast-paced MSP
Supportive, team-focused environment
Work Location: In person
How To Apply
Send your cover letter and resume to careers@stabilityit.net