How Stability IT Solutions Transformed IT for a Growing Multi-Location Healthcare Provider

How Stability IT Solutions Transformed IT for a Growing Multi-Location Healthcare Provider

Industry:

Healthcare

Client:

Confidential (Multi-location dermatology practice)

Study Duration:

18 Months

Provider:

Stability IT Solutions

Overview

A rapidly expanding dermatology provider operating multiple clinics across the Midwest was facing significant IT challenges. From outdated infrastructure and recurring system issues to poor visibility and escalating costs, the organization needed a strategic IT partner who could bring clarity, security, and scalability to its operations.

Stability IT Solutions was engaged to modernize the provider’s environment and deliver both tactical support and long-term IT planning. Over the course of 18 months, Stability delivered transformative improvements across infrastructure, security, cost control, support services, and IT governance—allowing the provider to focus on what matters most: patient care.

Key Challenges

  • Disconnected systems and legacy infrastructure

  • Inefficient, undocumented network environments

  • Rising IT costs with overlapping or unused services

  • Frequent disruptions from unreliable hardware and software

  • Gaps in mobile device management and user access control

  • Limited strategic IT planning and documentation

Solutions Provided

Infrastructure Modernization

  • Redesigned and simplified over-engineered networks across all locations

  • Initiated a full network hardware upgrade (switches, firewalls, access points)

  • Decommissioned 15 physical and 30 virtual servers to reduce overhead

  • Replaced legacy iPads with 90+ new managed devices through Apple Business Manager

  • Installed a new printer/scanner fleet with centralized print management

  • Led the complete IT setup for new clinics in two states, including wiring, devices, and system configuration

Cybersecurity Enhancement

  • Deployed next-generation antivirus and Huntress endpoint detection with 24/7 monitoring

  • Audited and removed stale user accounts and hardware across systems

  • Implemented a modern email security platform to drastically reduce phishing and spam

  • Responded to the global CrowdStrike outage with rapid diagnostics and remediation

Cloud & Communication Modernization

  • Migrated outdated on-premise phone system to GoTo VOIP with enhanced call flows and user management

  • Transitioned legacy Microsoft Exchange to Microsoft 365 without workflow disruption

  • Designed a new encrypted backup strategy with secure offsite replication and alerting

Help Desk Support Services

  • Delivered proactive support and issue resolution across all clinics

  • Averaged approximately 200 support tickets per month, reducing internal IT strain and improving employee satisfaction

Cost Control & Strategic Planning

  • Consolidated internet contracts under a single vendor, saving thousands monthly

  • Conducted a full audit of IT expenses, eliminating more than 30 redundant or unnecessary services

  • Established an IT budget and planning process aligned with company leadership

Governance & Documentation

  • Documented over 1,000 IT assets, configurations, and vendor relationships

  • Partnered in weekly strategic meetings to align IT decisions with business growth goals

Results

  1. $30,000+ in monthly savings through strategic service consolidation

  2. Reduced support burden and user frustration via infrastructure and process improvements

  3. Stronger security posture with modernized endpoint and email protection

  4. Increased IT visibility and documentation to support growth and compliance

  5. More responsive support with a dedicated help desk team managing 200+ tickets monthly

  6. Full readiness for expansion, including IT setup for new locations

Conclusion

Stability IT Solutions delivered more than just technical support, our team became a strategic partner in the client’s growth journey. By reducing complexity, securing systems, and improving efficiency, we helped this healthcare provider build an IT foundation that supports their long-term vision and daily operations alike.