Industry:
Healthcare
Client:
Confidential (Multi-location dermatology practice)
Study Duration:
18 Months
Provider:
Stability IT Solutions
Overview
A rapidly expanding dermatology provider operating multiple clinics across the Midwest was facing significant IT challenges. From outdated infrastructure and recurring system issues to poor visibility and escalating costs, the organization needed a strategic IT partner who could bring clarity, security, and scalability to its operations.
Stability IT Solutions was engaged to modernize the provider’s environment and deliver both tactical support and long-term IT planning. Over the course of 18 months, Stability delivered transformative improvements across infrastructure, security, cost control, support services, and IT governance—allowing the provider to focus on what matters most: patient care.
Key Challenges
Disconnected systems and legacy infrastructure
Inefficient, undocumented network environments
Rising IT costs with overlapping or unused services
Frequent disruptions from unreliable hardware and software
Gaps in mobile device management and user access control
Limited strategic IT planning and documentation
Solutions Provided
Infrastructure Modernization
Redesigned and simplified over-engineered networks across all locations
Initiated a full network hardware upgrade (switches, firewalls, access points)
Decommissioned 15 physical and 30 virtual servers to reduce overhead
Replaced legacy iPads with 90+ new managed devices through Apple Business Manager
Installed a new printer/scanner fleet with centralized print management
Led the complete IT setup for new clinics in two states, including wiring, devices, and system configuration
Cybersecurity Enhancement
Deployed next-generation antivirus and Huntress endpoint detection with 24/7 monitoring
Audited and removed stale user accounts and hardware across systems
Implemented a modern email security platform to drastically reduce phishing and spam
Responded to the global CrowdStrike outage with rapid diagnostics and remediation
Cloud & Communication Modernization
Migrated outdated on-premise phone system to GoTo VOIP with enhanced call flows and user management
Transitioned legacy Microsoft Exchange to Microsoft 365 without workflow disruption
Designed a new encrypted backup strategy with secure offsite replication and alerting
Help Desk Support Services
Delivered proactive support and issue resolution across all clinics
Averaged approximately 200 support tickets per month, reducing internal IT strain and improving employee satisfaction
Cost Control & Strategic Planning
Consolidated internet contracts under a single vendor, saving thousands monthly
Conducted a full audit of IT expenses, eliminating more than 30 redundant or unnecessary services
Established an IT budget and planning process aligned with company leadership
Governance & Documentation
Documented over 1,000 IT assets, configurations, and vendor relationships
Partnered in weekly strategic meetings to align IT decisions with business growth goals
Results
$30,000+ in monthly savings through strategic service consolidation
Reduced support burden and user frustration via infrastructure and process improvements
Stronger security posture with modernized endpoint and email protection
Increased IT visibility and documentation to support growth and compliance
More responsive support with a dedicated help desk team managing 200+ tickets monthly
Full readiness for expansion, including IT setup for new locations
Conclusion
Stability IT Solutions delivered more than just technical support, our team became a strategic partner in the client’s growth journey. By reducing complexity, securing systems, and improving efficiency, we helped this healthcare provider build an IT foundation that supports their long-term vision and daily operations alike.